Refund policy

LinckUp cards, counter stands and review stands are physical items produced to order once your order is confirmed. Because production begins shortly after your order is placed, please review your business details and delivery address carefully at checkout.

You may cancel an order for a full refund if production has not yet started. Once your card or stand has entered production, the order can no longer be cancelled, but our team will always confirm the design with you before production begins.

If your NFC card, counter stand or review stand arrives damaged or does not tap correctly, contact us within 7 days of delivery with a photo or short video of the issue. We will replace the item at no extra cost. If a replacement is not possible, we will offer a refund.

Because each item is personalised to your Profile, we are unable to offer change-of-mind refunds once production has started. If you are unsure about anything, message us before placing your order.

Physical-product payments are processed through Paystack. Approved refunds are returned through the original payment method where supported, or an alternative agreed with you. Refunds are processed after approval; depending on your bank, the transfer may take a few additional business days to appear.

Delivery timelines depend on your location and order volume, and are confirmed by our team after your order is placed. Delays will be communicated proactively. See our shipping policy for more detail.

If your plan includes a recurring digital profile subscription, you may cancel future renewals at any time from your account. Fees already paid for the current billing period are non-refundable, but your profile remains active until the end of that period.

Email linckup.nfc@gmail.com with your order number and the reason for your request. We aim to respond within one business day.